Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide when using our platform:

• Account Registration: Name, email address, username, password, phone number (optional)
• Profile Information: Educational background, institution name, year of study, areas of interest
• Payment Information: Billing address, payment method details (processed securely by Razorpay)
• Course Data: Course enrollments, progress tracking, quiz/assessment responses, completed modules
• Communication: Messages sent through contact forms, support tickets, or AI tutor conversations
• User-Generated Content: Code submissions, simulation designs, project files, comments, forum posts

1.2 Information Collected Automatically

When you access our platform, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, feature usage statistics
• Learning Analytics: Module completion rates, time spent on lessons, assessment scores, learning patterns
• Technical Data: Error logs, performance metrics, API usage statistics
• Location Data: General geographic location based on IP address (city/country level)

1.3 AI Tutor Interaction Data

Our AI-powered tutoring system collects:

• Questions and queries submitted to the AI tutor
• Code snippets shared for debugging or review
• Conversation history and context
• Feedback on AI responses (helpful/not helpful ratings)
• Learning preferences and patterns identified by AI

2. How We Use Your Information

We use your information for the following purposes:

2.1 Platform Services

• Providing access to courses, simulations, and learning materials
• Tracking and displaying your learning progress
• Grading assessments and generating performance reports
• Personalizing course recommendations based on your interests
• Enabling AI tutor functionality and contextual assistance
• Issuing certificates upon course completion

2.2 Account Management

• Creating and maintaining your user account
• Processing subscription payments and billing
• Sending transactional emails (password resets, payment confirmations, etc.)
• Providing customer support and responding to inquiries
• Authenticating users and preventing unauthorized access

2.3 Platform Improvement

• Analyzing usage patterns to improve user experience
• Identifying and fixing technical issues
• Developing new features and course content
• Training and improving AI tutor models
• Conducting research on learning effectiveness

2.4 Communication

• Sending course updates and new content announcements
• Notifying you of platform changes or policy updates
• Marketing communications about new courses or features (with your consent)
• Sending educational newsletters and learning tips (opt-in only)

2.5 Legal Compliance

• Complying with legal obligations and regulations
• Enforcing our Terms of Service
• Protecting against fraud, abuse, and security threats
• Responding to legal requests and preventing harm

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your data only in the following circumstances:

3.1 Service Providers

We share data with trusted third-party service providers who assist in operating our platform:

• Payment Processing: Razorpay for secure payment transactions
• AI Services: OpenAI for AI tutor functionality
• Cloud Hosting: Infrastructure providers for data storage and processing
• Analytics: Analytics services to understand platform usage
• Email Services: Email delivery platforms for transactional and marketing emails

All service providers are contractually bound to protect your data and use it only for specified purposes.

3.2 Legal Requirements

We may disclose your information if required by law or in good faith belief that such action is necessary to:

• Comply with legal obligations, court orders, or government requests
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing
• Protect the safety of users or the public

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and provide options regarding your data.

3.4 With Your Consent

We may share your information with other parties when you explicitly consent to such sharing.

4. Third-Party Services

Our platform integrates with the following third-party services, each with their own privacy policies:

We carefully select third-party services that maintain high privacy and security standards. However, we are not responsible for the privacy practices of these external services.

5. Your Privacy Rights

Under applicable data protection laws including the Digital Personal Data Protection Act 2023 (India) and GDPR (for EU users), you have the following rights:

6. Data Retention

We retain your personal information for different periods depending on the type of data and purpose:

• Account Data: Retained as long as your account is active and for up to 2 years after account deletion for legal and operational purposes
• Course Progress: Retained as long as your account is active to maintain your learning history
• Payment Records: Retained for 7 years as required by Indian tax and accounting laws
• AI Tutor Conversations: Retained for up to 1 year for quality improvement and support purposes
• Usage Analytics: Aggregated and anonymized data may be retained indefinitely for research and platform improvement
• Support Communications: Retained for 3 years for customer service quality and dispute resolution

When data is no longer needed, we securely delete or anonymize it. You can request early deletion of your data by contacting us.

7. Security Measures

We implement industry-standard security measures to protect your data:

Technical Safeguards

• Encryption: All data transmissions use SSL/TLS encryption (HTTPS)
• Password Protection: Passwords are hashed using bcrypt with salt
• Secure Storage: Data stored on secure cloud servers with encryption at rest
• Access Controls: Role-based access controls and multi-factor authentication for admin accounts
• Regular Backups: Automated daily backups with encryption
• Security Monitoring: Continuous monitoring for suspicious activity and intrusion attempts

Organizational Safeguards

• Employee Training: Regular security and privacy training for all staff
• Limited Access: Data access restricted to authorized personnel only
• Third-Party Audits: Regular security audits and penetration testing
• Incident Response: Documented procedures for security breach response
• Vendor Management: Security assessments of all third-party service providers

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. For detailed information about our cookie practices, please see our Cookie Policy.

Brief overview of cookies we use:

• Essential Cookies: Required for platform functionality (authentication, session management)
• Analytics Cookies: Help us understand how users interact with the platform
• Preference Cookies: Remember your settings and preferences
• Third-Party Cookies: Set by external services like Razorpay and analytics providers

You can manage cookie preferences through your browser settings or our cookie consent banner.

9. Children's Privacy

Our platform is intended for users aged 18 and above. We do not knowingly collect personal information from children under 18 without parental consent.

If you are under 18:

• You must obtain consent from a parent or legal guardian before using our platform
• Your parent/guardian should review this Privacy Policy with you
• Your parent/guardian may exercise privacy rights on your behalf

If we become aware that we have collected data from a child under 18 without proper consent, we will take steps to delete such information promptly.

10. International Data Transfers

ReyaTech Systems Private Limited is based in India. Your data is primarily stored and processed in India. However, some of our service providers (such as OpenAI) may process data in other countries.

When we transfer data internationally:

• We ensure appropriate safeguards are in place (Standard Contractual Clauses, adequacy decisions, etc.)
• We work only with service providers that maintain high data protection standards
• We comply with applicable cross-border data transfer regulations

For EU users, your data may be transferred outside the European Economic Area (EEA) with appropriate safeguards in accordance with GDPR.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features.

When we make changes:

• We will update the "Last Updated" date at the top of this policy
• For material changes, we will notify you via email or prominent notice on the platform
• We will provide at least 30 days notice before changes take effect
• Continued use of the platform after changes constitutes acceptance of the updated policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We aim to respond to all privacy-related inquiries within 30 days.